Terms and Conditions

---

Classes

• Class fees are not transferrable or refundable.
• All dog handlers must be at least 18 years old, unless previously agreed with the course Instructor.
• Families are encouraged to attend to observe but, there can be only 1 handler per dog at each class.
• Your puppy must have received both sets of vaccinations before attending.
• If your puppy is ill, sadly it cannot attend but, you are still welcome to come and benefit from the group learning. 
• Should the course start date be postponed, you will be offered a transfer to the next start date.
• If the class is cancelled, you will be offered a transfer or full refund. 

Private Training

• Once booked, must be used within 8 weeks
• Fees are non-refundable.
• If the Instructor postpones the agreed booking date, you will be offered the choice of several alternative dates.
• If the Instructor cancels the booking, you will be offered a full refund.
• I will train the dog's primary caregiver only; other members of the household may be present to observe and take notes
• One 15-minute call between each session is included in the price
• All training is conducted outside or at the owner's home or outdoors
• If your dog is exhibiting moderate to severe behavioural problems then you should first seek the advice of your vet who can refer you to a certified behaviourist.